Responsible Gaming
- Can I set a limit for my deposits?
- Can I set a limit for the amount that I bet?
- Can I set a limit for the amount I wager on a single bet?
- Can you please remove the Limits that I have set?
- What is Self-Exclusion?
- How do I Self-Exclude from my account?
Account
- Is it free to sign up?
- Do I need to verify my identity?
- What happens if I fail verification?
- I forgot my password, how do I reset it?
- How can I update my account?
- Can I change or update my username?
Payments
- What are acceptable deposit methods?
- Can I use someone else’s form of payment to deposit into my Betr account?
- How do I make deposit?
- Is there a deposit minimum?
- When will my card be charged?
- How can I cancel/refund my deposit?
Promotions and Bonuses
- What is the Soft Launch sign up bonus promotion?
- How do I get the Soft Launch sign-up bonus?
- Is there any wagering requirement for the bonus?
- What happens if the free wager gets voided?
- What happened with the Ohio Pre-Launch $25 bonus promotion?
- How long will it take for me to receive the bonus after the identity verification?
Bets
- What is microbetting?
- What is the difference between microbetting and live betting?
- What is a multiplier?
- Can you combine or ‘parlay’ microbets?
- When do markets open for each game?
- What happens when a wager gets voided?
Geocomply
- How do I troubleshoot my Betr app?
- What is Geolocation?
- What do I need to do to be geolocated by the app?
- Why am I having Network connection issues?
- What if I am located near a state border?
- Can I play real money, create an account, deposit or withdraw outside of Ohio?